GSMSouq.com Warranty Policy

Thank you for shopping with GSMSouq.com. We strive to provide our customers with high-quality products, and we back that up with a comprehensive warranty. Below you’ll find the details of our warranty policy, designed to give you peace of mind when purchasing from us.

1. Warranty Coverage

GSMSouq.com offers a warranty on all eligible products purchased through our website. The specific details of the warranty, including duration and coverage, will vary depending on the type of product and its manufacturer. For most electronics, including mobile phones, tablets, and accessories, the standard warranty period is 12 months from the date of purchase unless stated otherwise on the product page or invoice.

2. Types of Warranty

  • Manufacturer Warranty: This is the warranty provided by the original manufacturer of the product. Manufacturer warranties cover defects in materials and workmanship under normal use. The terms of the manufacturer’s warranty may vary, and in many cases, they offer repair or replacement services.

  • Extended Warranty: Some products may be eligible for an extended warranty offered by GSMSouq.com, which provides additional coverage beyond the standard manufacturer warranty. Please refer to the product details to check if your product qualifies for extended warranty options.

3. Warranty Terms

  • Coverage: Warranty coverage includes defects in materials or workmanship that affect the functionality of the product under normal use.

  • Exclusions: The warranty does not cover damage caused by misuse, accidents, unauthorized repairs, modifications, natural disasters, or normal wear and tear. Consumable parts such as batteries, chargers, and accessories are also subject to specific warranty terms outlined by the manufacturer.

  • Repair or Replacement: If your product is covered under warranty and found to be defective, GSMSouq.com will facilitate either a repair or replacement (depending on manufacturer policy and product type). In certain cases, the manufacturer may handle the repair or replacement process directly.

  • Parts and Labor: For products covered under warranty, any necessary repairs will be carried out using original or equivalent parts. Labor costs will be covered by the warranty, as specified by the manufacturer.

4. Warranty Claim Process

If you believe your product is defective and covered under warranty, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at support@gsmsouq.com or call us at [insert phone number]. Provide your order details, product information, and a description of the issue.

  2. Return Authorization: If a warranty claim is initiated, you will receive a Return Authorization (RA) number, which must be included with your product when returning it to GSMSouq.com or the manufacturer.

  3. Return the Product: Ship the product, including all original accessories, packaging, and proof of purchase (invoice), to the address provided in the RA instructions.

  4. Inspection and Resolution: Once we receive the product, it will be inspected by our technicians or the manufacturer’s service center. We will notify you about the resolution, which may include repair, replacement, or a refund, depending on the warranty policy.

5. Refunds and Replacements

  • Refunds: Refunds will be issued if the product cannot be repaired or replaced. The refund will be processed to the original payment method. Shipping costs and other charges may be deducted where applicable.

  • Replacements: If a replacement is offered, you will receive a new product or a refurbished product of equal or greater value, depending on availability.

6. Warranty Limitations

  • The warranty is non-transferable and only applies to the original purchaser.

  • The warranty is void if the product has been tampered with, repaired by unauthorized service centers, or used in a manner inconsistent with the manufacturer’s instructions.

7. Consumer Rights

This warranty does not affect your statutory rights under local consumer protection laws. If you feel your warranty claim has not been resolved satisfactorily, you have the right to escalate the matter with the relevant consumer protection authority in your country.

8. Contact Us

If you have any questions or need further assistance regarding our warranty policy, feel free to contact our customer support team at: