Return & Refund

Return & Refund Policy — GSMSOUQ.com

At GSMSOUQ.com, customer satisfaction and long-term business relationships are our top priorities.
We take great care to ensure that every product is accurately described, carefully tested, and securely packaged before dispatch.
This Return & Refund Policy outlines the terms under which returns, replacements, or refunds may be requested.

1. Eligibility for Returns

Returns are accepted only for valid reasons and under the following conditions:

• The item received is incorrect, damaged, defective, or not as described.

• A Return Merchandise Authorization (RMA) request must be submitted within 7 calendar days of delivery.

• The product must be returned in the same condition and packaging as received, with all accessories and serial numbers intact.

• For wholesale bulk orders, returns apply only to defective units that meet our inspection criteria.

2. Non-Returnable Items

The following are not eligible for return or refund:

• Products sold under “as-is,” “used,” or “clearance” categories.

• Items that have been damaged, altered, or tampered with after delivery.

• Devices with software modifications, activation locks, or missing parts/accessories.

• Any product that has been resold or rebranded by the buyer.

3. Return Authorization (RMA Process)

To initiate a return:

1. Email our Returns Department at support@gsmsouq.com within 7 days of delivery.

2. Include your Order ID, product details, issue description, and supporting photos/videos.

3. Once reviewed, we will issue an RMA number and return instructions.

4. All return shipments must include the RMA number clearly marked on the package.

5. Unauthorized returns without an RMA will be refused or delayed.

4. Inspection & Approval

• Upon receipt, our technical team will inspect and test the returned product(s).

• If the return is approved, a replacement, store credit, or refund will be processed based on your preference and availability.

• If the returned product is found functional and as described, it will be shipped back at the buyer’s expense.

5. Refunds

• Approved refunds are processed within 7–14 business days after inspection.

• Refunds are made to the original payment method (bank transfer, crypto, or other agreed methods).

• Shipping fees, payment charges, customs duties, and handling costs are non-refundable.

• Partial refunds may apply in cases where only a portion of the order is affected.

6. Shipping Costs

• The buyer is responsible for return shipping costs, except where the error is on our part (e.g., wrong item shipped).

• We recommend using a trackable courier service for all returns.

• GSMSOUQ.com is not responsible for lost or damaged return shipments.

7. Damaged or Lost Shipments

If your shipment arrives damaged or incomplete, please:

• Report it within 48 hours of delivery with photo or video proof.

• Keep the original packaging for courier inspection.

• We will assist with claims and provide replacement or compensation as applicable.

8. Wholesale Order Policy

For wholesale and bulk transactions:

• Returns are accepted only for defective or misrepresented items after testing verification.

• Sample or trial units are non-refundable once delivered.

• Bulk orders may be replaced or compensated based on mutual agreement after product inspection.

9. Contact Information

For return or refund requests, please contact:

📧 Email: support@gsmsouq.com
🌐 Website: www.GSMSOUQ.com
📞 Customer Service: Available Monday–Friday, 9:00 AM – 6:00 PM (GMT+4)

10. Agreement

By purchasing from GSMSOUQ.com, you acknowledge and agree to this Return & Refund Policy.
We reserve the right to amend or update this policy at any time to reflect changes in market conditions or business operations.