Warranty

Warranty Terms — GSMSOUQ.com

At GSMSOUQ.com, we are committed to providing high-quality brand new and used electronics. Our Warranty Terms outline the coverage, conditions, and procedures for both local and international sales.

1. Scope of Warranty

GSMSOUQ.com offers warranty coverage depending on the product type and condition:
- Brand New Products: Covered under the manufacturer’s warranty, valid in the respective regions.
- Used / Refurbished Devices: Covered under a limited testing and functionality warranty, typically 7–14 days from delivery.
The warranty covers functional defects, hardware malfunctions, or factory faults present at the time of shipment.

2. Warranty Exclusions

The warranty does not cover:

Physical damage, liquid damage, or wear and tear caused by misuse.
Software issues caused by third-party applications, unauthorized modifications, or jailbreaking.
Accessories, batteries, or consumables unless explicitly stated.
Damage caused during shipping, storage, or installation by the buyer or third-party courier.

3. Warranty Period

Product Type	Warranty Coverage
Brand New Phones/Tablets	Manufacturer’s warranty (typically 12–24 months)
Used / Refurbished Devices	Limited 7–14 days from delivery
Bulk Orders	Only defective units verified upon inspection

Warranty for international shipments may vary based on local manufacturer policies and regional regulations.

4. Warranty Claims Procedure

Notify GSMSOUQ.com within the warranty period at support@gsmsouq.com.
Provide the Order ID, product details, issue description, and supporting photos or videos.
GSMSOUQ.com will review the claim and provide an RMA (Return Merchandise Authorization) number if approved.
Return the product in its original packaging and condition, with accessories and serial numbers intact.
Upon inspection, we will provide a replacement, repair, or refund, depending on the product type and availability.

Note: Unauthorized returns without an RMA will be refused.

5. International Warranty Terms

Buyers outside the country of sale are responsible for return shipping, customs clearance, and duties unless the defect is verified as our responsibility.
Warranty replacements for international customers may take longer due to shipping and customs processing.
Certain brands or devices may only offer regional warranty coverage; buyers are advised to check compatibility and warranty restrictions before purchase.

6. Limitations of Liability

GSMSOUQ.com is not liable for indirect or consequential damages, including business loss, revenue, or profit.
Warranty coverage is limited to repair, replacement, or refund of defective products verified under the terms above.